Pre-sale
– Precisely meet customer needs and professionally customize production plans
We can communicate in multiple languages, respond to customer inquiries within 12 hours, and help customers gain a deeper understanding of the factory’s strength through video conferences, on-site visits and other means.
Based on customer demands and production conditions, and in combination with the characteristics of the customer’s industry, production scale, equipment compatibility requirements, etc., we will solve customer problems in a targeted manner, formulate customized production plans, and ensure that the plans are implementable and verifiable.

On sale
– Feedback production progress, the whole process is transparent and controllable
From order confirmation to shipment, we provide customers with timely feedback and transparent, controllable services to enable them to keep abreast of the latest cooperation developments in real time.One-on-one feedback on production progress, quality inspection results, logistics status and other information;Invite customers to view the production process of the equipment via video call.Only after passing the inspection and trial operation can the shipment be arranged.According to customer needs, we select the best transportation options such as sea freight, air freight and railway transportation.We provide full assistance in handling customs declaration, inspection declaration and customs clearance procedures, and track the logistics dynamics in real time to ensure the safe and punctual delivery of equipment.

After sales
– 24 hours quick response, lifelong technical support
After the customer receives the equipment, technicians will provide technical training for them either online or offline.
The online training is free of charge, while the offline training will incur related fees such as round-trip transportation, accommodation and meals, and salary (100 US dollars per day).The training covers equipment installation, operation, daily maintenance, and handling of common faults.
If customers encounter any malfunction problems during use, they can contact our technicians immediately.We will respond to global after-sales services within 24 hours and conduct preliminary fault diagnosis through video guidance and other means.If on-site service is required, a solution will be determined within 48 hours, and professional technicians will be arranged to solve the problem on site to ensure that all customer issues are resolved promptly.
Lifetime technical support.If the customer needs capacity upgrades, process adjustments, etc. in the future, the technical team can provide equipment renovation plans, assist in completing the equipment upgrades, and ensure that the equipment can be long-term adapted to the customer’s production needs.